If you receive a damaged or defective item in your order, please contact our Customer Care within 30 days of delivery with your order number and photos of the issue and they will assist you further. Approved defective items will be replaced or refunded at our discretion.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators and dildos
• Douche/enema kits
• Anal toys, beads and plugs
• Cock and ball devices, cock rings and cock sleeves
• Gags and ropes
• Lingerie and men's wear
• Lubes, massage oils, condoms, and body paints 
• Dolls/masturbators

All refunds are subject to approval and must meet the requirements outlined in our refund policy. We reserve the right to deny a refund if it does not meet the conditions of our refund policy.

1. Contact our support team with your order number and reason for return.
2. We will review your request and, if approved, provide a return shipping address and instructions.
3. Ship the item back in its original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.
4. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

If you have any questions about our return policy or need assistance with a return, please contact us. We are here to help.